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Top Tips for Staying Safe Online

Here at Caxton, we take your security very seriously, that is why we want to take a few minutes to remind all our customers what Caxton will and will not ask you for

  • Please do not respond to any emails that appear to be from Caxton asking you to confirm your personal sign in details; such as password or any other security details.
  • Caxton will never ask you to link through to a site which is not caxtonfx.com or log into your account which is not https://myaccount.caxtonfx.com/account/login. You should always see this in the browser address window with a padlock icon being displayed. This confirms the page you are visiting is secure.
  • Fraudsters may try to imitate our emails. If you receive an email asking you to provide any personal security information, give your login credentials or login to a site which is not caxtonfx.com please forward the email tocustomersupport@caxtonfx.com and then delete it. Do not respond to these emails or click on any links. 
  • Caxton will never ask you for your PIN or memorable information within any email, and you should never enter this information onto any site which is not caxtonfx.com.
  • While speaking to Caxton over the phone, we will never ask you for your PIN or password.
  • Caxton recommends you change your password frequently. This will make sure your account is as secure as possible. Your password should contain a minimum of 8 characters including at least 1 upper case letter and 1 numerical digit.
  • Do not use the same username and password on other sites which could be compromised. Use login details that are unique to Caxton.
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FAQ's

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We have compiled a list of common questions in our FAQ section

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