Our prepaid Caxton currency card is an easier, cheaper and safer way to spend abroad
You can contact us from:
Monday - Friday 08:00 - 19:00
Saturday - Sunday 09:00 - 17:00
Outside these hours, we can only deal with issues relating to lost and stolen cards.
24-hour access online please log into your account
Please use your registered email address to contact us.
Tweet us @CaxtonSupport
Tel: 0333 123 1812
Fax: +44 (0)203 752 7500
Tel: +44 207 201 0526
Caxton FX, Portland House, Bressenden Place, London SW1E 5BH, UK
Calls may be monitored or recorded for training and security purposes.
We have compiled a list of common questions below.
You can view your PIN through your online account or on your app by selecting view 'PIN'. We cannot view your PIN over the phone.
You can change your PIN at any ATM in the UK displaying a Mastercard logo. We cannot change this over the phone.
You can use your card at over 35 million outlets and ATMs worldwide, where Mastercard is accepted.
To activate your card, please follow the steps online or on your app. We cannot do this over the phone.
You don't need to let us know when you are travelling. Once your card is activated, it is ready to use overseas
If you have just opened a new account with us and want to update your address or any other account information please log into your account online and select 'Manage Account' in the top right hand corner. We are unable to amend these details for you over the phone.
Your card will normally arrive within 5 working days
Caxton wants to provide quality services to our clients. We recognise; however, that we can sometimes make mistakes. To help in the resolution of any conflicts, we have a straightforward complaints procedure for you to follow.
We have compiled a list of common questions in our FAQ section